Frequently Asked Questions
How do I purchase tickets?
Online 24/7
You can Buy Tickets Online any time! You may pay by VISA or MasterCard. Tickets can be emailed to you for printing*, mailed to you directly, or held for pick up at the Ticket Centre**.
In Person
The Ticket Centre is located in Centre In The Square at:
101 Queen Street North
Kitchener, Ontario, N2H 6P7
There is free 15 minute parking available for those purchasing tickets on the ring-road on the Ellen St. side of the building.
By Phone
Call 519.578.1570 or toll free 1.800.265.8977. You may pay VISA, MasterCard, or American Express. Tickets can be mailed to you directly or held for pick up at the Ticket Centre**.
Please click here for the Ticket Centre's hours of operation.
* Please see the Print-At-Home Ticketing Guide (PDF) for complete details of our Print-At-Home program.
** You will need the credit card used to make the purchase and photo ID when picking up tickets.
How do I get to Centre In The Square?
Please click here for our location and maps. We also have provided driving directions from various nearby cities for your convenience.
Is parking available at Centre In The Square?
Centre In The Square does not have its own parking lot. There is a city lot across from The Centre on Otto St. The cost to park in this lot is $7.
Valet Parking
We now offer valet parking service for most shows at a cost of $20. Please come to the entrance on the ring road off of Ellen Street to drop off your car.
Is CITS Wheelchair accessible?
Yes we do have wheelchair seating for patrons who either use a chair or a walking device. Please inform the Ticket Centre when you purchase your tickets and accessible seating will be made available to you. Wheelchairs and walking devises are not permitted above the Orchestra level, due to the difficulties associated with evacuating in case of an emergency. Patrons using wheelchairs or walking devices should be dropped off at the entrance off of the ring-road on the Ellen St. side of the theatre.
How should I dress to attend a performance at CITS?
There is no formal dress code enforced in our theatre. At any given performance you are just as likely to see jeans as you are a shirt and tie. Your best bet is to dress in a manner which ensures your comfort and is acceptable for the event itself.
Babes in Arms/Children
Everyone, regardless of age, must have a ticket. This is the case even if the child sits in your lap and not in his assigned seat.
We welcome children, but very young children can be disruptive to a performance. Most live, professional theatre - unless specifically advertised as being for children or for the entire family - is intended as adult entertainment and as such may not be enjoyed by or be suitable for children. Children should be able to sit quietly in their own seats throughout a performance. Children unable to do so, along with the adult accompanying them, may be asked by an usher to leave the auditorium. Please use discretion in choosing to bring a child.
Do you have an ATM on site?
There is an ATM at The Centre just to your left as you enter through the main doors.
What if I arrive late for my show?
Latecomers will be seated during a suitable break in the performance to avoid disturbing the performers and other audience members. Likewise if you need to leave during the performance you will be re-admitted during a suitable break.
Can I take pictures or video at the show?
Taking photographs or the use of any recording device during a show is strictly prohibited.
Artist Substitutions
The program content is subject to change without notice. The appearance of specific artists or attractions is not guaranteed. From time to time it may be necessary to substitute an artist or reschedule a show or concert.
Can I exchange my tickets?
Tickets may be exchanged for another performance of the same show. Exchanges must be done in person at the Ticket Centre prior to the date of the first show involved. A fee of $3.00 per ticket is charged unless you are upgrading seats or purchasing additional tickets.
Ticket Refunds
Refunds are only given in the event of a show's complete cancellation, or at the discretion of management. In the event you are unable to use your tickets please contact the Ticket Centre; if the show is sold out every effort will be made to sell the tickets on your behalf and your money will be refunded.
I can't get to the show due to the weather.
Patrons unable to attend a show due to weather conditions should contact the Ticket Centre regarding the possibility of ticket substitutions.
What do I do if I have misplaced my tickets?
Contact the Ticket Centre and duplicates can be issued for pick up the day of the show provided the Ticket Centre has a record of the original order in the system.
What if I forget something at The Centre?
Our lost and found is located at the Stage Door Reception area. To check for articles left at The Centre please call 519.578.5660, ext. 0, and reception will be glad to help you.
What happens if a show is cancelled?
In the unlikely event a show or concert is cancelled, refunds will be given to all ticket buyers. Ticket buyers are required to return their tickets, either in person, or by mail, to point of purchase in order to receive the refund. Any service charges will also be refunded.
What is CRF?
The Capital Reserve Fund (CRF) applied to all events happening at Centre In The Square. A $2.25 (including HST) surcharge is applied to each ticket when the top ticket price exceeds $10.00. A flat rate based on attendance is charged on non-ticketed events, free events, and on tickets less than $10.00.
Are discounts available on the tickets I purchase?
Discounts are not necessarily offered to all categories for all shows; however when a discount is offered the following applies:
- No double discounts
- Seniors discount applies to anyone over 60 years of age
- Student discounts apply to any full time student with a valid student card
- Children's ticket prices refer to anyone 12 years of age or younger.
Some shows are available as part of a series. The series price is always the lowest available price for a show. Buy the series and save!
We support the eyeGO program. High School Students can purchase tickets to most shows for only $5. One High School ID must be presented for each eyeGO ticket at the time of purchase. Students must also have their High School IDs while attending the performance.
From time to time other discounts may be offered. Ask the Ticket Centre staff for details
CNIB
A person with a Canadian National Institute for the Blind card is allowed one complimentary ticket for his/her escort when they purchase tickets.
Does CITS sell Gift Certificates?
Gift Certificates are available in any denomination and make a perfect gift for any occasion. Gift Certificates are like cash and cannot be replaced if lost or stolen. CITS gift certificates have no expiry date.
Can you smoke at Centre In The Square?
The Centre is a smoke-free facility.
What service charges (SC) apply to my ticket purchase?
There is a $1.00 processing fee added to the price of each ticket for performances held at the Centre In the Square. Additionally, services charges are applied based on the method of purchase:
- Orders placed online - $3-$9 service charge per ticket plus a $3.75 order charge
- Orders placed by phone - $4.25 per ticket to a maximum of $17
- Orders placed by mail - $5 per order
- Orders placed in person - no additional charge
Some types of orders incur a fixed service charge in place of the charges listed above:
- Series Orders - $8 per order service charge
- Ticket Exchange Fee - $3 per ticket
Other information
Please use discretion when wearing perfume, cologne, after-shave or scent of any kind. Many people are allergic or sensitive.
Please be sure you turn off your cell-phones, pagers, or other electronic devices prior to the start of the performance. If you must have an electronic device with you during a show please turn it to vibrate so you do not disturb other patrons.
How do I contact Centre In The Square Administrative Offices?
Our mailing address is:
Centre In The Square
101 Queen ST N,
Kitchener, ON N2H 6P7
Phone: 519.578.5660
Fax: 519.578.9230
If you are coming to CITS for a meeting please enter by the Stage Door Entrance, which is located off Ellen St. The receptionist can direct you from there.
