Policies

Artist Substitutions
The programme content is subject to change without notice. The appearance of specific artists or attractions is not guaranteed. Substitutions may be made, or concerts may be rescheduled.

Babes In Arms
All individuals, regardless of age, attending an event in The Theatre or Studio, must have a ticket.

Cameras, Pagers, Recorders
The taking of photographs or the use of a recording device is strictly forbidden. No cameras. Flash cameras interfere with the operation of our infrared listening system. Pagers must be checked at the House Manager's Office before entering The Theatre.

Children
We welcome children, but very young children can be disruptive to a performance. Children should be able to sit quietly in their own seats throughout a performance. Children unable to do so, along with the adult accompanying them, may be asked by an usher to leave the auditorium. Please use discretion in choosing to bring a child.

CNIB
A person with a Canadian National Institute for the Blind card is allowed one complimentary ticket for his/her escort when they purchase tickets.

CRF
CRF is Capital Reserve Fund. This is a surcharge of $2.25 per ticket for all tickets purchased over $10. It is included in the advertised price of the ticket. The funds raised are used for capital repairs on the building such as roof repairs, new seats, lighting etc.

Concert Cancellations
If a concert is cancelled, refunds will be given to all ticket buyers. Ticket buyers are required to return their tickets, either in person, or by mail in order to receive the refund. Any service charges paid will also be refunded.

Discounts
Discounts are not necessarily offered to all categories, for all shows. However, when a discount is offered, the following applies.
* No double discounts.
* Senior discount applies to anyone over 60 years of age.
* Student discount applies to any full time student, with a valid student card.
* Children - usually applies to anyone 12 and under.
* From time to time other discounts may be offered. Ask the box office clerk for details.

Exchanges
Tickets may be exchanged for another performance of the same show. Exchanges should be done, in person, at the box office, prior to the date of the first show involved. A fee of $3.00 per ticket is charged, unless you are upgrading seats or purchasing additional tickets. Exchanges over the phone, or by fax are also possible. Please contact the box office for the procedure and charges.

Gift Certificates
Gift Certificates are available in any denomination and make a perfect gift. Gift certificates are like cash and cannot be replaced if lost or stolen.

GST
For GST information, please contact
Sharon McMorran at 578 5660 ext 229 or Brenda Asselstine at ext 215

Lost Tickets
Contact the box office and a duplicate ticket voucher will be issued (at no charge) for you to pick up on the day of the show. However, the box office must have a record of the original order in the computer...so be sure when you order tickets, you give us all the information we request.

Refunds
Refunds are only given in the event of a show's complete cancellation, or at the discretion of management. In the event that you are unable to use your tickets, please contact the box office. If the show is sold out, every effort will be made to sell the tickets on your behalf and your money will be refunded. There is a $4.00 per ticket charge for this service.

Service Charges
• On single ticket orders - no charge when ordered in person, at the box office
• On-line, variable per ticket rate of $3-9 per ticket, plus $4.00 per order. 
• By phone $4.25 per ticket to a maximum of $17.00
• By mail or fax $5.00 per order
• Series Orders - $4 - $8 per order, depending on the series & Organization
• Ticket Exchanges - $3.00 per ticket

This charge is waived if tickets are being upgraded or if additional tickets are being purchased. Members of Centre Star do not pay a service charge for exchanges.
* Re-selling a customer's tickets - $4.00 per ticket sold

Scent
Please use discretion when wearing perfume, colognes, after-shave etc. Many are sensitive or allergic.

Smoking
The Centre In The Square is a smoke-free facility.

Tax Receipts
If you are unable to attend a KW Symphony, KW Opera or Grand Philharmonic Choir performance, return your tickets to the box office at least 24 hours prior. A tax receipt for the value of the tickets will be issued by the appropriate organization. Please note that KW Opera offers this to subscribers only.

Weather
Patrons unable to attend a show due to weather conditions should contact the Box Office regarding possible ticket substitutions. This must be done prior to the performance.

Wheelchairs
Wheelchairs and walking devices other than canes are not allowed above the ground floor level of The Theatre because of difficulty in evacuating in case of fire. If you are attending a performance in a wheelchair, please inform the box office when purchasing tickets and one of The Centre's wheelchair locations will be made available.